I started doing all of my banking online a few years ago. At first I was a bit skeptical and wary of the whole process. I didn’t know if my information would be secure, if transactions would go through properly, or if I would be able to find the most competitive checking, savings, or current accounts available. Moreover, I wasn’t sure how responsive the bank’s customer service reps would be if I had to report a problem. But I decided to go for it anyway and once I got the hang of online banking, I loved the convenience of being able to manage my money 24/7 without having to leave my home.
My experience with online banking has, for the most part, been wonderful. The only real problem I had occurred just a few weeks ago when I tried closing down one of my savings accounts in order to transfer the money to checking. I just transferred all the money to checking without actually closing savings. This left me in violation of the minimum balance agreement, and my bank charged me a substantial fee because of it.
I just accepted the fee since I was in violation of the terms of service, but today I read that I probably should have put up a fight. Many people successfully claim bank charges and get their money back when the charges prove to be unfair, so I will have to keep this information in mind the next time I get charged any extra fees.
The bottom line here is that I love the ease and convenience of online banking. I think I’ve only stepped foot inside my bank twice in the last seven years and I wouldn’t want it any other way now!